Privacy policy.

Last updated: 01/11/2025

This Privacy Policy explains how G.O.S Plant Services Ltd (“we,” “our,” or “us”) collects, uses, and protects any personal information you provide when you use our website — [www.gosplantservices.co.uk].

We are committed to ensuring that your privacy is protected and that your personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: G.O.S Plant Services Ltd.

Registered Address: Heritage Court Road, Gilchrist Thomas Industrial Estate, Blaenavon, NP4 9RL.

Company Number: 16816255

Email: enquiries@gosplantservices.co.uk

Telephone: 01495 363993.

We provide plant equipment sales, servicing and support as part of the wider G.O.S Group of Companies.

2. Information We Collect

We may collect the following types of information:

A. Information you provide directly

When you contact us through our website, email or phone we may collect:

·       Your name.

·       Company name.

·       Email address.

·       Phone number.

·       Project or service enquiry details.

·       Any other information you choose to provide.

B. Information collected automatically

When you visit our website, Squarespace (our hosting platform) may automatically collect:

·       IP address.

·       Browser type and version.

·       Device type.

·       Time zone and location.

·       Pages viewed and time spent on the site.

·       Cookies and analytics data.

This information helps us understand how visitors use our site and improve our services.

3. How We Use Your Information

We may use your information for the following purposes:

·       To respond to your enquiries or quotation requests.

·       To provide information about our products and services.

·       To fulfil customer orders and service contracts.

·       To send administrative or service-related communications.

·       To improve our website, services and customer experience.

·       To comply with legal obligations or resolve disputes.

We do not sell, rent or trade your personal information to third parties.

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

·       Contractual necessity: To provide you with products or services you have requested.

·       Legitimate interests: To improve our business operations and respond to your enquiries.

·       Legal obligation: To comply with UK law or regulatory requirements.

·       Consent: When you voluntarily sign up to receive communications or marketing updates.

5. Data Storage and Security

Your data is securely stored using trusted third-party providers, including Squarespace and associated email services.

We implement appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Access to personal data is restricted to authorised G.O.S Plant Services staff only.

6. Sharing Your Information

We may share limited information with:

·       Service providers (e.g., web hosting, email systems) who support our operations.

·       Our parent company (G.O.S Group) for legitimate business coordination.

·       Regulatory bodies or law enforcement agencies if required by law.

All third parties are required to maintain data protection standards consistent with the UK GDPR.

7. Cookies and Analytics

Our website uses cookies and analytics tools (such as Squarespace Analytics and Google Analytics) to:

·       Monitor website performance.

·       Understand visitor behaviour.

·       Improve functionality and user experience.

You can choose to accept or decline cookies via your browser settings.  For more details, please visit our Cookie Policy.

8. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, including any legal or accounting requirements.

When data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under the UK GDPR, you have the right to:

·       Access the personal data we hold about you.

·       Request correction of inaccurate or incomplete information.

·       Request deletion of your data (“right to be forgotten”).

·       Object to certain types of processing.

·       Withdraw consent (where applicable).

To exercise any of these rights, please contact us at enquiries@gosplantservices.co.uk.

10. Links to Other Websites

Our website may contain links to external websites (such as Develon or G.O.S Group sites).

We are not responsible for the privacy practices or content of other websites, and you should review their policies when visiting them.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: enquiries@gosplantservices.co.uk

Telephone: 01495 363993